SO, HOW DID WE DO?

We love to hear what you have to say about our trips, and we take your feedback seriously. Of course we are thrilled when we hear from you about how you enjoyed the discoveries on the trip, but we also want to hear your thoughts and ideas for making our trips even better.

 

We really appreciate you taking the time to tell us what you think. We look forward to hearing your suggestions.

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    OVER ALL DID THE TRIP MEET YOUR EXPECTATIONS?

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    PRE TRIP INFORMATION AND SUPPORT:

    Our aim is to provide you with advice, details on the equipment you may need and adequately explain the level of fitness and difficulty of each activity. Everyone answering the phone in preparation for your trip has also had experience in the field and knows the trips intimately. Were our answers to your questions helpful?

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    HOTELS:

    We strive to find unique, charming, intimate hotels, - in short, the best in the region. Did we achieve this?

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    GUIDES:

    We aim to be fun, professional, knowledgeable, sensitive to individual needs as well as introducing you to the unique Alpine culture through our network of locals in complete safety. How well did we do?

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    TRIP PLANNING:

    We are looking for the perfect balance of mountain activities and relaxation with time to get to experience the gastronomy and special features of the region. How successful were we?

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    GETTING AROUND:

    As many of our trips are safaris we like to whisk you around the region and occasionally we may change the day slightly to take advantage of something special. On your trip did we do this in a comfortable and time-efficient manner?

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    MEALS:

    We love to experience a culture through its cuisine, whether it is a gastronomic restaurant or a more rustic meal of regional specialties. Did we provide a good variety of quality dinning experiences?

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    Pinch me moments? We like to share the magical moments of discovering the Alps with you, those extraordinary, unexpected moments that make a trip unforgettable; we’d love to hear about your special moment?

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    CAN WE DO BETTER?

    After each trip we have a debriefing to discuss how it could be made even better. Were there any aspects of your trip that you would change or improve?

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    HOW DID WE COMPARE?

    We strive to be a leader in the Alps. To that end we’d like to know how we’ve performed relative to other tour operators. In the past three years have you been on a trip with another company?

    If yes, which company did you travel with?

    How did we fare in comparison and why?

     

    WHAT SORT OF TRAVEL MIGHT INTEREST YOU IN THE FUTURE?

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    WHEN DO YOU WANT TO TRAVEL?

    In order to be sure we’re planning trips that suit your timetable, please indicate when you prefer to travel (feel free to be specific)



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    TRAVELER REFERRALS:

    We often hear from people who wish to speak to past travelers about the trips they are considering. Would you be willing to respond to no more than five email queries about your travel experience with us?

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    Can we please quote you in our newsletter or on the web site?

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